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Delivery Policy

Overview

ORDER PROCESSING AND DELIVERY TIMES

Inventory orders are shipped within 48 hours and are processed Monday to Friday, except on public holidays. An email will be sent to you including your invoice and information to track your package live on our website or on the Canada Post website: www.postescanada.ca.

Orders are shipped from our Saguenay warehouse for Quebec and outside Quebec, to the address you mentioned for delivery.

All deliveries require a signature. If you are not home at the time of delivery of the package and there is no safe place to drop it off, the delivery driver will leave a card indicating where you can pick it up.

Please note that our services are closed from December 24 to 25 inclusive and from December 31 to January 1 inclusive for the holiday.

 


ESTIMATED DELIVERY TIMES

Regional - Quebec and Ontario: 2-3 days

National - from one Canadian city to another Canadian city example: MTL-Vancouver: 2-7 days

United States (USA) 4 to 10 working days, depending on the region. Shipments to the U.S. will be shipped through Canada Post and its U.S. partners. U.S. Customs generally charges brokerage fees on shipments, these fees are the buyer's responsibility and must be paid to the U.S. Postal Service.

Inational 6 to 14 working days, depending on the country. International shipments will be shipped through Canada Post and its international partners. Brokerage fees generally apply on international shipments, these fees are the buyer's responsibility and must be paid at the office of the post offices in your country.

If necessary; No refunds or credits will be made for customers who refuse to pay customs duties, taxesand otherFreshimports in connection with theCustoms clearanceyour order.

Note that shipping and handling costs for exchanges and returns are the responsibility of the buyer for orders from international.

 


DELIVERY COSTS

Regional and National Canada

- Canada Post Accelerated Packages 3-7 Days $8.99 CAD

- Canada Xpresspost Post 2-4 Days $15.99 CAD

- Canada Post Priority 1-2 Days $29.99 CAD

United States Usa

- Canada Post Tracked Packet USA 6-14 Days $19.99 CAD

- Canada Post Xpresspost USA 4-8 Days 39.99S CAD

Rest of the World International

- Canada Post Tracked Packet International 7-15 Days Rates calculated

- Canada Post Xpresspost International 6-12 Days Rates calculated

If you have any further questions about shipping and handling your order, please contact us.

info@bijouxmedusa.com


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