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Order & Payment FAQ

• ORDERED

Once you have found the item you wish to purchase, click on the “ADD TO CART” button. Follow the instructions through the ordering process to complete your purchase. The transaction will not be transmitted until the process is complete and you have provided your credit card information or payment method.

You can also order by phone by calling Customer Service at 418 437-2345.

Email us at sales@bijouxmedusa.com or contact us HERE

We offer several payment options for your convenience. We accept Visa, MasterCard and American Express. We also offer the ability to pay by PayPal Express, Apple Pay, Google Pay, Amazon Pay and with physical and electronic gift cards issued by our stores.

For our customers who do not have a Credit Card, we also accept payments by Interac Transfer.

We stock up regularly, simply revisit the page for the desired item and click on "Notify me when available" . Once replenished, we will send you an email notification.

Note: It is also possible to use our 3D service to have the desired product produced to measure.

It is not possible for us to accept payment using two different credit cards or two different payment methods for a single order.

If you order more than one product, we suggest that you make a separate order for each item when you want to use two different credit cards or two payment methods.

We know how important your order is, so we aim to get our customer's purchases through as quickly as possible.

Accordingly, you should contact us as soon as possible after placing your order. However, we cannot guarantee that changes can be made.

In the event that an order cannot be changed or canceled, you can return your order according to our Return Policy following receipt of the package; and if necessary, redo your purchase with the desired modifications.

If your payment is not processed successfully or if it is declined, you will be given the option to enter a new card number or choose another payment method before completing your purchase.

In this case, it is important to check that the billing address is the same as the one entered in the card file. In addition, if you have recently moved, make sure that the change of address has been made with your banking institution.

Unfortunately, the discount code cannot be applied after the purchase has been completed.

If you are paying with a credit card, in order to minimize fraud, we must be able to speak to you from your billing phone number in order to confirm and verify your order with you.

The price displayed does not include handling, delivery or customs charges. Prices are subject to change without notice.

Please refer to our Best Price Guarantee Policy .

Yes, but only for orders placed within Canada. For our customers outside of Canada (International), you will not be charged any sales tax.

The different taxes applied according to your province or territory of residence are:

HST : Harmonized Sales Tax

GST : Goods and Services Tax

PST : Provincial sales tax

QST : Quebec tax

• In Ontario: 13% HST

• In British Columbia: 12% HST

• In Saskatchewan: 5% GST and 5% PST

• In Manitoba: 5% GST and 8% PST

• In Quebec: QST of 14.975%

• In Prince Edward Island: 5% GST and 10% PST

• In Alberta, Northwest Territories and Yukon Territory and Nunavut: 5% GST. No applicable PST.

• In New Brunswick, Newfoundland and Labrador: 13% HST

• In Nova Scotia: 15% HST

• JEWELERY INFORMATION

To allow you to validate the size to order, we provide you with a size guide for men and one for women.

• Size guide - click HERE

Note : Despite these guides, sizes can sometimes vary depending on the model or style of the product. If the size is found to be incorrect, you may return your product under the terms of our Return Policy .

Yes, in such a case you should allow an additional 1 to 4 days for the delivery of an engraved product.

Yes, under certain conditions, repair services are available. Refer to " List of services offered " in the "Services" tab or contact us, sales@bijouxmedusa.com or 418 437-2345.

Final sale products are listed in the “Promotions and Sales” section under the “Gold Jewelry” tab.

IMPORTANT: Products on final sale cannot be returned.

• TRACING YOUR ORDER

You can track your order from the link included in your shipping confirmation email.

If you have not received an email confirmation of shipping you can track the status of your order on the " S ollow your order   " Under the " Services " tab . Enter your order number and your e-mail address, then click on "Track packages" to open the page.

Allow 24 hours from the time you place your order for tracking to be possible.

One or more items in your order may be out of stock. The other items will be delivered to you.

Note : Refunds, for out-of-stock items, may take 2-5 business days to be issued and 7-10 business days before appearing on your account statement.

If you do not receive a confirmation email from Bijoux Medusa within hours of placing your order, check your spam folder. Otherwise, the file's email address may be misspelled. If you need help, please contact our customer service by clicking HERE.

• Delivery

Our standard rates and delivery times:

Regional and national | Canada

- Canada Post Expedited Parcel | 3 to 7 days | Free

- Canada Post Xpresspost | 2 to 4 days | CAD $ 15.99

- Canada Post Priority | 1 to 2 days | CAD $ 29.99

United States | USA

- Canada Post Tracked Packet USA | 6-14 days | CAD $ 19.99

- Canada Post Xpresspost USA | 4-8 days | CAD $ 39.99

Rest of the World | International

- Canada Post Tracked Packet International | 7-15 days | Calculated rates

- Canada Post Xpresspost International | 6-12 days | Calculated rates

If you have any further questions about the shipping and handling of your order, please contact us.

Refer to the “ Track your order ” section . "

Note : Receipt of a shipping confirmation does not guarantee that the postal service used has already picked up your package from our distribution center.

Medusa Jewelry is proud to ship all over the world. The default payment on our website is in USD. The exchange rate applied is that of the emissary of the credit card used for the transaction.

The delivery of a package could be delayed by the customs service of the country of delivery. Medusa Jewelry and the delivery company have no control over delays caused by customs. Bijoux Medusa does not assume customs fees, import fees, taxes or other charges related to international delivery; they are the responsibility of the customer.

Unfortunately, we only ship to one address per order.

• RETURNS

If for any reason you are not 100% satisfied with your purchase within 14 days of receiving the product, you can make a request to return any merchandise for an exchange or store credit (less shipping and handling charges).

To do this, complete a return request on the " Make a return " page under the "Services" tab and follow the instructions. You can also contact customer service by emailing sales@bijouxmedusa.com or calling 418 437-2345 explaining the reasons for your request. After contacting a customer service representative, we will provide you, if applicable, with a return label and instructions on how to process the return or exchange.

Returned merchandise must have been unused, not engraved or personalized, and must be in its original condition. Credit is subject to merchandise review by our quality assurance specialists. Any merchandise damaged or altered by a jeweler other than Bijoux Medusa cannot be returned.

For merchandise received as a gift, Medusa Jewelry will issue a credit to the recipient. Again, the article must not have been personalized. If you are eligible for a credit, it will be issued in the form of a gift card which will be automatically sent to you by email.

View our Return Policy and make your request online first.

Important: Do not return any product by yourself without first obtaining authorization.

If you are not satisfied with the product you have purchased and wish to exchange it, email us at sales@bijouxmedusa.com or call us at 418 437-2345. After speaking with a Customer Service representative , we will provide you with a return label and instructions on how to process the exchange.

You can also see our Returns Policy for more details.

Requests to return items due to any problem with quality, damage in shipping, color, style, model, or for an error in size must be accompanied by photos or other evidence clearly showing the problem with item received. We reserve the right to charge shipping or handling charges on all items returned for reasons other than those stated in this policy.

Email us at sales@bijouxmedusa.com including photos or other evidence showing the problem with the item received or call us at 418 437-2345. After contacting a Customer Service representative , we will provide you with a return label and instructions on how to process the exchange.

You will be responsible for paying your own shipping costs to return the item, unless such return is due to an error on our part in processing your order (for example: wrong length or color, wrong model, etc.)

Therefore, the shipping and handling cost is not refundable. If you receive a refund, this charge will be deducted from the refund in question.

If your order is returned to us before it reaches its destination, it is usually because the address provided to us is inadequate or incomplete. This can happen when:

• The destination address does not exist.

• There is a typographical error in the address.

• Information is missing in the address (example: apartment number, suite, etc.)

• It is not possible for the delivery person to deliver the package safely.

• The recipient has moved.

• The recipient has refused the package.

In this event, the order will be returned to inventory and a refund will be issued to you less handling and delivery charges.

If you want to receive your order at the right address, you will have to redo it. In order to receive your package, make sure you enter the correct information regarding the delivery address.

• CONTESTS AND PROMOTIONS

Occasionally, Bijoux Medusa offers promotional codes, applicable credits for its online store or gift certificates to obtain a discount on a purchase or an item; applicable at the time of payment. These promotions are non-transferable and should be used only by the recipient. Bijoux Medusa reserves the right to cancel a promotion and / or refuse the application of the promotional code when the total value of the promotional code exceeds a certain amount. Example: if the amount of the promotional code is higher than the price of the item. Any promotional offer is subject to product availability and ends when the quantity expires. Only one promotional code can be used at a time at checkout and can only be used once.

Promotions are only eligible for regularly priced products. A minimum purchase amount may be mandatory, this will be communicated to you with the promotion. The promotional code which has been communicated to your email address is not transferable; your email address will have to appear during payment to use it. Bijoux Medusa will not be responsible for any financial loss as a result of the refusal, cancellation or withdrawal of a promotion or any failure or inability of the customer to use a promotional code.

Promotional codes do not cover delivery charges, customs or applicable taxes.

All promotions have an expiration date, which will be indicated in the communication method used in connection with the promotion.

In the context of a return of a product on promotion, once the promotion has expired, the amount it represents is not refundable. If the promotion is still running, the promotion amount will be refunded to the customer's account for use on a future purchase until the promotion expiration date.

If an expired promotional code is used to make a purchase, especially if it is used in conjunction with another offer, your order will be canceled without notice and you will receive an immediate refund.

The conditions and regulations of any competition will be communicated directly to the client.

• TECHNICAL PROBLEM

Opening an account allows you to make purchases through the Bijoux Medusa online store but is not required to place an order. However, once registered, you will no longer need to re-enter your personal information; which ensures a faster verification process. You will have the ability to easily track your orders online at any time.

We're sorry to see you go! To unsubscribe, simply click on the "Unsubscribe" link at the bottom of the email page.

Simply click on the "Forgot your password?" "And follow the instructions. Please feel free to contact Customer Service if you are still having difficulty logging in, sales@bijouxmedusa.com .

Absolutely! The purchasing process on our website is always secure. We use standard encryption technologies for the transfer and reception of customer data.

Note : The person submitting the order must be the cardholder whose name appears on the credit card.

For more information, please see our Privacy Policy.

Contact us HERE!

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